Glossary - P

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The term "partially" refers to a limited number of the population of elements, i.e. If something happens or exists partially, it happens or exists to some extent, but not completely. 


A partner is a party role with a risk and reward stake who actively participates to create value. 

Partner On-boarding 

The process partners go through to become part of an organization's ecosystem. This might include activities such as: selection, sharing, registration, training, and support. (Source 1)

Performance Dashboard 

This tool collects data and reports on the performance of government services. It makes this information open and easy to access.  (Source 2)

Personal information control 

Methods for controlling access to one’s personal information through use of technology.  (Source 1)


Rather than a product or service being one-size-fits-all, the supplier modifies the product or service on a per-user basis to meet the needs of that user more closely. (Source 1)

Physical Security 

Digital techniques used in the protection of personnel, hardware, software, networks and data from physical actions and events that could cause serious loss or damage to an enterprise, agency or institution. This includes protection from fire, flood, natural disasters, burglary, theft, vandalism, and terrorism. (Source 5)

Point-Of-Sale (POS) System

Tool used for receiving payments from customers and recording financial transactions in an electric integrated computer system or cash register.  (Source 3)


The collection of all the products and services offered by a company.  (Source 1)

Portfolio Balancing 

Ensuring the organization offers the right balance of products and services to meet customer needs and ensure an ongoing revenue stream. (Source 1)

Portfolio Management 

Centralized management of one or more portfolios (digital products and services) that enable executive management to meet organizational goals and objectives. 

Predictive Analytics 

Statistical techniques from data mining, predictive modeling and machine learning that analyze current and historical facts to make predictions about future or otherwise unknown events. (Source 3)

Products and Services 

A product is any component or composite service that is sold and has commercial terms associated with it – typically a price and possibly an SLA, as defined by  TM Forum Catalogue Management.1 
A service is a repeatable business activity; a discrete behavior or requirement that a building block may be requested or otherwise triggered to perform, exposed through a simple interface, as a technical capability, that abstracts the underlying complexity acting as a black box2.


A simple model that shows how a service or product could work. It can be on paper or in code and is used to seek early feedback from users.  (Source 2)

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